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welcome

welcome

Thanks for choosing Superfeet insoles. Below you’ll find instructions for trimming your new insoles, along with frequently asked questions and cleaning and care tips.

Thanks for choosing Superfeet insoles. Below you’ll find instructions for trimming your new insoles, along with frequently asked questions and cleaning and care tips.

Insole FAQs

What are the benefits of Superfeet insoles?

The short answer: Superfeet insoles help you move more comfortably so you can spend more time doing what you love.

The longer version: Superfeet insoles provide Comfort, Pain Relief and Performance. You can dramatically improve the fit, function and feel of your footwear by adding a pair of Superfeet insoles. The Superfeet shape can reduce foot fatigue and help resolve common foot and lower leg injuries, like:

  • Plantar Fasciitis/Heel Pain
  • Shin Splints
  • Patellofemoral Pain Syndrome
  • Achilles Tendonitis
  • IT Band Syndrome
  • and more

Finally, you can enhance certain aspects of performance, like going farther or faster, with Superfeet insoles in your footwear.

What makes Superfeet different?

Our shape. We use cutting-edge technology and innovative materials to take elements of our proprietary Superfeet shape and create insoles tailored to specific activities, uses and footwear styles. Some Superfeet insoles may feel different than you expected.

This design is intentional — the contours of each insole are positioned to have maximum impact on the way your foot functions as you move. However, your comfort is key — if the insole feels uncomfortable to you, try a different Superfeet style.

Do your products come in pairs?

Yes.

What is your return policy?

Superfeet has a 60-Day Satisfaction Guarantee.

Superfeet guarantees its products will provide satisfactory improvement in comfort and performance. If you are not completely satisfied with the Superfeet product, you may return the product within 60 days of purchase for a credit or refund. Please see our 60 Day Guarantee for full terms and conditions.

For products purchased from a Superfeet authorized seller, products may be returned to the Retailer’s retail premises or by post in the manner indicated on the Retailer’s website.

Are your insoles allergen-free?

Here at Superfeet, we try our best to create awesome products that help get people back on their feet so they can enjoy life to its fullest. We recognize that some people have various allergies to different chemicals, materials and adhesives – we strive to manufacture products that do not contain any unnecessary chemicals, materials or adhesives.

We utilize quality materials throughout our manufacturing process and have tested our materials extensively. We test to ensure that all our products meet the requirements contained in the following regulations: CPSC requirements for Lead, heavy elements and Phthalates, the European REACH Chemical restriction standard and also California Prop. 65 hazardous chemical list.

Allergenics are a unique field and are based on individual cases. Given the large range of potential allergenics and how they affect an individual, we cannot test for every case. We endeavor to make our insoles as hypo-allergenic as reasonably possible within the confines of our manufacturing process, but since every allergy is different – whether caused by direct contact, proximity or in combination with other products – we cannot guarantee to you that our insoles are 100% hypo-allergenic based on your individual concerns and sensitivity.

Latex is one of the most common questions we are asked about. We manufacture our insoles and packaging with no Natural Rubber Latex (NRL) ingredients. With no FDA approved test for natural rubber latex we work closely with our supply chain to document that this ingredient is not used in our insole products but ultimately have to rely on our supply chain for this information since we cannot independently test for this.

If you know that you may have a chemical sensitivity, we recommend that you try one of our All-Purpose products (All-Purpose Support High Arch, All-Purpose Support Medium Arch, All-Purpose Support Low Arch etc.) as these insoles contain the least amount of materials or potential irritants (however, we are not representing that these All-Purpose products are allergen free, they are just the products in our Superfeet line that would have the least amount of allergens for most persons). The All-Purpose products are composed primarily of Polyester fabric top cover, Polyethylene foam, Polypropylene plastic cap and an EVA based adhesive. Our other insoles and footwear, while similar, do have additional materials and adhesives and again, depending on the nature of your sensitivity and individual case, may not be an appropriate choice for you.

Please discuss with your health care provider if you have any further questions or issues, as they are the most qualified to guide you in choosing the best product for you and your individual circumstance.

Are your insoles vegan?

Yes. All our insoles are vegan.

Why does the arch of the insole feel far back?

Some Superfeet insoles may feel different than you expected. This design is intentional — the contours of each insole are positioned to have maximum impact on the way your foot functions as you move. However, your comfort is key — if the insole feels uncomfortable to you, consider a different Superfeet style.

What is the “drop” of your insoles?

The drop of the insole is approximately the thickness of the stabilizer cap—this thickness varies depending on the insole style. Superfeet does not make insoles with a zero drop.

How do I use the heel stabilizer for Superfeet Run Pain Relief insoles?

Superfeet Run Pain Relief insoles come with a horseshoe-shaped removable heel stabilizer for extra structure and support.

  • After removing the factory sockliner from your shoes, drop the heel stabilizer in the back of your shoes, flat side down.
  • The side facing up should have a concave shape that the heel of the insole can fit into.
  • Insert your Casual Pain Relief insoles (don’t forget to trim them to size). Rest the heel of the insoles on top of the stabilizer and your good to go!  

The heel stabilizer keeps the pain-relieving shape closer to your foot but may not be necessary or could provide too much structure for some feet. The insoles can work without the heel stabilizer as well, just like any other Superfeet insoles. Leave the heel stabilizer in or take it out, whichever is most comfortable for you.  

Ready to break in your insoles? Here's how to do it right!

Superfeet insoles may require a break-in period of about two weeks.

For the first week:

  • Wear the insoles for 1-2 hours on the first day.
  • Increase to 2-3 hours on the second day.
  • Gradually increase the duration each day.

Continue this process until your feet are accustomed to wearing the insoles all day long.

Do I have to wear socks with my insoles?

  • Recommendation: Wear socks to absorb moisture, reduce friction, and extend insole life.
  • Sockless: If you prefer going sockless, clean and air out insoles regularly.

Cleaning + Care FAQs

Should I clean my Superfeet insoles? How?

It’s a good idea to clean your Superfeet insoles occasionally.

  • Hand-wash with mild soap and lukewarm water.
  • Use an old toothbrush with soft bristles if needed.
  • Rinse well, remove excess water with a soft towel.
  • Allow to air dry, but not near a heat source.
  • DO NOT MACHINE WASH OR DRY — the results aren’t pretty.

Help, my insoles squeak! What should I do?

Most often this is caused by improper fit in your shoes. Here's how to check the fit:

  • First, be sure the insole is trimmed correctly. Remove the Superfeet from your shoe.
  • If you see creases in the foam at the toe or sides of the insole, you may need to do some additional trimming.
  • Slightly trim the edges of the insole. There should be a small gap of 1 to 2 mm (that’s about the width of a nickel) between the Superfeet insole and the end of your footwear.
  • If the squeak persists after trimming, try adding some talc or baby powder under the Superfeet insole.

Should the squeak be absolutely relentless, give us a call at (800) 634-6618 and we’ll help remedy the issue.

How long do Superfeet insoles last?

You can count on reliable comfort and support for up to 12 months or 500 miles, whichever comes first.

Superfeet giving back
Superfeet giving back
Giving back
Giving back

YOUR Purchase Makes a difference

YOUR Purchase Makes a difference

Every year Superfeet donates 1% of sales and more than 1,000 volunteer hours to shape a strong foundation for a healthy future.

Every year Superfeet donates 1% of sales and more than 1,000 volunteer hours to shape a strong foundation for a healthy future.

Learn about Superfeet Giving Learn about Superfeet Giving

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Superfeet Worldwide UK, LTD

The Colchester Centre

Hawkins Road

Colchester, Essex, CO2 8JX

United Kingdom

+44 (0)1206 266992

customercare@superfeet.co.uk

Hours: Monday - Friday

9AM - 5PM GMT

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